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Reduce Truck Rolls.
Boost Profitability.Smart connected products can generate the insights you need to reduce or
eliminate expensive truck rolls and make service calls more effective, significantly
improving profitability.
Increase Service Efficiency and Free Up Your Techs to Generate Revenue
Truck rolls aren’t isolated operational metrics on your business dashboard. They are a true multiplier of costs including labor and vehicle expense, not to mention the hidden impact of missed revenue through opportunity cost. Reducing even a fraction of truck rolls and ensuring service calls are completed on first attempt can boost margins while increasing customer satisfaction.
How Connecting Your Products Reduces Truck Rolls
Upgrading your products into smart connected products lets you remotely monitor their state and performance. Collect data that predicts issues before they happen. Determine precisely the maintenance required. Know when an asset needs to be serviced. It all adds up to precision truck rolls – service calls exactly as needed, and exactly when needed.
Helping Customers Reduce Truck Rolls Helps Everybody Win
Whether you’re doing it for your own business or making it easier for others, connecting your product to reduce truck rolls does more than significantly reduce operating costs and increase service efficiency. Reducing truck rolls frees up technician time to focus on revenue-generating work like installations and premium services. And that’s money in the bank for everyone.
The True Cost of Unnecessary Truck Rolls
A truck roll seems straightforward, but the true costs tell a different story:
- Labor burden: Rising labor costs, fewer qualified technicians, and overtime pay for emergency and after-hour visits. Every time you roll a truck, expensive labor cost rolls along with it.
- Fleet expenses: Each truck roll adds fuel costs and wear and tear on service vehicles which increases your fleet operating costs. Vehicle depreciation costs are a real thing.
- Diagnostic misses: Without accurate diagnostics from remote monitoring, technicians often arrive without necessary parts or tools. Multiple truck rolls for the same issue doesn’t just explode costs, they frustrate the heck out of customers and the dispatch team, not to mention your technicians.
- Customer impact: Diminished customer satisfaction over time can be difficult to quantify until it’s too late. Missed appointments because your technician is late from a previous job create sunk costs and frustrate everyone involved.
- Opportunity cost: The most insidious impact of preventable truck rolls isn’t actually wasted expense. Technician time spent on unnecessary service calls is time lost for more productive endeavors, like installations, upgrades or other revenue-generating activities.
How Connecting Your Products Reduces Truck Rolls
Smart connected products can streamline and optimize a service operation, moving from reactively rolling trucks and playing catch up to more efficient, proactive, customer-satisfying machine:
Remote monitoring and alerting
The cloud can remotely monitor your connected product, scanning sensor readings to detect values trending out of band, supply levels needing servicing or signs of impending failure, letting you know in plenty of time to take action.
AI diagnostics
AI-generated insights derived from remote monitoring can characterize the problem and identify root cause before you roll a truck. That means technicians can be sure to bring the right parts and tools, increasing the likelihood of resolving the problem on the first service call.
Remote management
More advanced connected products don’t just provide sensor readings, they also allow you to adjust and manage equipment operation from afar. Remotely reconfiguring settings may be sufficient to return your product to normal operation, eliminating the need for an on-site service call.
Intelligent scheduling
Your connected products will provide the data to know just how urgently they need attention, letting you more efficiently and effectively schedule your truck rolls. Don’t waste time driving across town if that unit can wait a few days – use that time to service units closer to you, or that need service urgently.
Put these together, and you get what’s called “predictive maintenance.” That’s a fancy way of saying connected products are giving customers a better and more reliable product and service experience. All while saving time and money you can put to work on more productive activities.
Helping Customers Reduce Truck Rolls Helps Everybody Win
When your smart connected product reduces truck rolls, what you’re really doing is optimizing servicing capabilities. No more fixed maintenance schedules leading to unnecessary truck rolls. Reduced emergency and after-hours truck rolls. And technicians no longer show up to an initial service call without the right parts or tools, only to have to re-visit the job again.
Reducing truck rolls is good for your business and your customers:
More efficient service operations
Reducing truck rolls through predictive maintenance, remote diagnostics and remote management drives immediate savings in service costs. From reduced labor cost to savings on vehicle wear and tear and depreciation, the savings add up fast.
More time to sell
When technicians aren’t wasting time on unnecessary or unsuccessful service calls, they can take that time and apply it to completing new installations or performing on-site upgrades. Any time you transform money wasting into revenue generation, that’s a good thing.
Happier customers
Multiple truck rolls for a single issue isn’t the right recipe for happy customers. Neither is downtime or outages. Predictive maintenance, remote diagnostics and remote management don’t just lead to lower truck rolls, they also make for happier customers. Everybody wins.
Reduced churn
Having a more reliable product and a more effective service operation means having happier customers. Happy customers are much more likely to stay in your lane when making future product investments. And way less likely to swap out your product for a competitor’s.
Recruit and retain the best technicians
When technicians waste less time on frustrating low-value service calls and dealing with unhappy customers, they can focus more on meaningful, skill-building work. The result is a higher rate of job satisfaction, improving your ability to retain and recruit the best talent.
When your connected product helps customers turn actual losses into actual profits, you’ve got a phenomenal value proposition. You’ll be in a position of strength to price your offering accordingly.
How Blues Helps You Reduce Truck Rolls
Blues helps you connect your products to continuously monitor their health and inform predictive maintenance schedules that significantly reduce truck rolls.
Go faster
Blues’ easy-to-use, all-in-one device-to-cloud system takes care of all the heavy lifting so you can focus on generating the data you need to start reducing truck rolls. Get your prototype online in days. Iteratively develop the insights that fuel predictive maintenance. Accelerate the launch of your new truck roll schedule.
Build your way
Blues gives you the flexibility to run your diagnostic algorithms where it makes most sense. Move your AI models to the edge to reduce cloud costs. Keep them in the cloud to maintain agility if you’re making daily updates to diagnostics and how you generate service calls. Or have it both ways, migrating smarts to the edge over time.
Scale with your customers
Truck roll savings increase with every unit you connect. We designed Blues to make it easy for our customers to manage their business and their customers. Scale with confidence with every new customer and every incremental connected product deployed.
Talk to us to learn more about how connecting your products can reduce truck rolls. Or just start building, so you can have your first product online before you know it.
Use Cases
Downtime Prevention
Increase uptime by remotely monitoring the condition of your connected products so you can act before a failure occurs. Data-driven predictive maintenance eliminates costly outages, increases customer satisfaction and boosts everyone’s P&L.
Energy Savings
Improve energy management by connecting your products to gain real-time visibility, generate predictive insights, and enable your own automated controls. Reduce energy consumption, improve equipment efficiency and lower costs, while increasing sustainability and meeting compliance needs.
Truck Roll Reduction
Eliminate costly and unnecessary truck rolls by connecting your products to deliver real-time visibility into when maintenance or top ups are actually needed, instead of on a fixed schedule. Increase customer satisfaction with proactive, data-driven, perfectly-timed service visits. Learn more about how Blues eliminates unnecessary truck rolls.
Safety
Assurance
Connect your products to enhance safety and security through continuous monitoring, event detection, and automated alerts. Protect people, vehicles, cargo, and operations. Cost-effectively meet safety regulations and prove compliance. Learn more how Blues enhances safety and security.
Loss
Prevention
Reduce theft and eliminate spoilage by connecting your products with uninterrupted global coverage, using sensor telemetry and real-time location to protect equipment and inventory. Avoid these preventable and costly losses which disrupt operations. Learn more about how Blues helps reduce theft and reduces spoilage.
Take Your Next Step
If you’re focused on cutting costs, receiving more accurate diagnostics, and increasing customer satisfaction by reducing truck rolls – we're ready to chat or help you dive right in.