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From Reactive Service Calls to Predictive Maintenance
Impact Service Group manages Heating, Ventilation, and Air Conditioning (HVAC) systems for commercial facilities coordinating a network of 500+ vendor partners to keep retail stores, medical facilities, and logistics centers running smoothly.
They faced a persistent challenge: store managers would report "the AC isn't working" without any diagnostic information, forcing technicians to arrive unprepared. Emergency calls occurred randomly, with two-sevenths happening during expensive overtime hours.
Technicians couldn't plan their days because they never knew if a call would take two hours or six.
But what if you could transform vague complaints into detailed equipment diagnostics before dispatch, prevent emergency failures with predictive maintenance, and enable technicians to schedule multiple calls per day with confidence?
Enabling Predictive HVAC Intelligence
In this case study, you'll explore how Impact Service Group eliminated IT approval barriers with cellular connectivity, created 15-minute plug-and-play installations requiring zero training, and achieved device payback after preventing just two overtime service calls.
Deployment Simplicity
Learn how designing for any HVAC technician to install without specialized knowledge enabled 15-minute deployments that can be completed during routine site visits, eliminating deployment complexity.
Global Connectivity Advantage
See how choosing cellular over WiFi bypasses enterprise IT approval processes that delay IoT implementations, enabling seamless installations across multi-location retail and commercial facilities.
Rapid ROI
Discover how the $600 device pays for itself after converting just two $800 overtime emergency calls into scheduled maintenance visits, with most sites experiencing four or five service calls annually.
"The goal for this device was for it to be installed by any HVAC technician with zero training or specialized knowledge. We mail these devices to our vendors, and the technician installs them in about 15 minutes; it's very straightforward."
Clayton Callander
President, Impact Service Group
Download the Case Study
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